Refund and Returns Policy

At ShineHer, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, we’re here to make the return and refund process simple, fair, and compliant with UK consumer protection laws.

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1. Your Right to Cancel (UK Consumer Contracts Regulations)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

• This 14-day cancellation period starts the day after you receive your order.
• To exercise this right, you must notify us in writing (by email) within the 14-day period.

If you cancel your order within this period:

• You will receive a full refund of the item(s) price and the original standard shipping cost (if applicable).
• You must return the item(s) within 14 days of notifying us.

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2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, in the same condition as received, and free from any damage caused by the customer.
• Be in its original packaging with all manuals, parts, and accessories included.
• Be accompanied by proof of purchase (order number, receipt, or email confirmation).

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3. Items Excluded from Returns

The following items are non-returnable:

• Gift cards or vouchers
• Downloadable/digital products
• Clearance or “final sale” items marked as non-returnable
• Items that are not suitable for return due to health or hygiene reasons if unsealed after delivery (e.g., opened fitness accessories that make direct skin contact)

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4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 working days and credited back to your original payment method.
• Please note: Shipping costs are non-refundable unless the product was faulty, damaged, or incorrect.

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5. Exchanges

• We will only replace items if they are defective, damaged, or incorrect.
• If you need an exchange for the same item, please contact us before returning your product.

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6. Faulty, Damaged, or Incorrect Items

We take product quality seriously. If your order arrives faulty, damaged, or not as described:

• Please contact us within 48 hours of delivery with your order details and photos of the issue.
• We will cover the cost of return shipping and provide either a replacement or a full refund.

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7. Return Shipping

• For unwanted items, customers are responsible for paying the return shipping cost.
• We recommend using a tracked and insured delivery service, as we cannot guarantee receipt of your item otherwise.
• If returning due to a fault, damage, or incorrect item, ShineHer will cover the return cost.

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8. How to Start a Return

To request a return, refund, or exchange, please contact our UK-based support team:

📧 Email: info@shineher.store
📍 Address: 71 salt Street, West Yorkshire, Bd8 8bh Bradford

We will provide you with step-by-step return instructions. Please do not send your item back without contacting us first.

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9. Late or Missing Refunds

• If you haven’t received your refund after 10 working days, first check your bank account again.
• Then contact your credit card company or bank, as processing times may vary.
• If you’ve done all of this and still haven’t received your refund, please contact us directly.

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10. Our Commitment

Your satisfaction is our priority. We aim to provide durable, high-quality fitness products, and our Refund & Returns Policy is designed to give you peace of mind while shopping with ShineHer.